ShortDramaWave Refund and Cancellation Policy

Effective date: November 11, 2026
Last updated: November 11, 2026

This Refund and Cancellation Policy applies to purchases made from Moce AI LLC through ShortDramaWave. It supplements the Terms of Service and does not limit any mandatory consumer right.

At the date shown above, the public ShortDramaWave site may operate only as a static catalog without payments. The transaction provisions below become applicable when paid content, Virtual Items, or subscriptions are made available.

1. Information Shown Before Payment

Before you confirm a purchase, the checkout will display the product or plan, amount charged now, currency, taxes where applicable, billing frequency, included benefits, and payment method. For an automatically renewing subscription, it will also disclose any trial or introductory period, the renewal price, the next billing date or how it is calculated, and the cancellation method.

Review this information before paying. A confirmation or receipt will be provided electronically after a successful transaction.

2. One-Time Digital Purchases and Virtual Items

Because one-time digital content and Virtual Items may be delivered or made usable immediately, completed purchases are generally final once delivery or access begins, except where:

• the charge was unauthorized;
• you were charged more than once for the same transaction;
• a verified system error prevented delivery of the purchased item or access;
• the purchased item was materially different from its checkout description and we cannot correct the issue; or
• applicable law requires a refund or cancellation right.

Promotional, complimentary, or bonus Virtual Items have no cash value and are not refundable.

3. Subscriptions and Automatic Renewal

Subscriptions renew automatically at the frequency and renewal price shown at checkout until canceled. You may cancel at any time through the account or subscription-management page or at [CANCELLATION URL].

To avoid the next charge, complete cancellation before the renewal time shown in your account or purchase confirmation. Cancellation prevents future renewal charges. Unless required by law or stated otherwise at checkout, it does not provide a prorated or retroactive refund for the current billing period, and paid access remains available until that period ends.

Deleting an account, uninstalling an app, closing a browser, or ceasing to use the Service does not by itself cancel a subscription. If you subscribed through a third-party platform, cancel through that platform and follow its refund rules.

4. Trials and Introductory Offers

If a trial or introductory offer converts to a paid subscription, the checkout will disclose the duration, initial price, renewal price, and conversion date. Cancel before the disclosed conversion or renewal time to avoid the next charge. Eligibility may be limited to new customers, one offer per person, household, payment method, or account, or as otherwise disclosed.

5. Refund Eligibility

We will review refund requests involving:

• duplicate or incorrect charges;
• unauthorized transactions, subject to verification;
• confirmed technical failure causing non-delivery of paid access;
• cancellation completed before renewal but charged due to our verified error;
• a refund commitment expressly stated in the applicable offer; or
• a right provided by mandatory law.

We generally do not provide refunds for change of mind, dissatisfaction with a story or ending, failure to use the Service, accidental purchase that was correctly authorized and delivered, failure to cancel before renewal, device incompatibility disclosed before purchase, or loss of access caused by a material violation of our policies.

These general rules do not override non-waivable consumer protections.

6. How to Request a Refund

Contact zluo15838@gmail.com within 14 days after the charge or discovery of the issue, unless a longer period is required by law. Include:

• the email or account identifier used for purchase;
• transaction or receipt number;
• charge date, amount, and currency;
• the reason for the request; and
• relevant screenshots or error details, excluding full card numbers or sensitive authentication information.

We aim to acknowledge requests within 3 business days and complete review within 15 business days. Complex fraud, bank, or platform investigations may take longer.

7. Approved Refunds

Approved refunds are normally returned to the original payment method. Processing time depends on the payment provider, card network, and bank. Any Virtual Items, paid access, or subscription period associated with a refunded transaction may be removed or terminated. Currency movements and bank fees may cause the received amount to differ where permitted by law.

8. Unauthorized Charges and Chargebacks

If you do not recognize a charge, contact us promptly so we can investigate. You may also have rights through your payment provider or bank. Do not initiate a chargeback for a charge you knowingly authorized solely to retain content or benefits without payment. We may suspend disputed paid access while a dispute is reviewed and remove benefits associated with a reversed payment.

Nothing in this policy restricts your lawful right to dispute fraud, an unauthorized charge, non-delivery, or another valid billing error.

9. Service Discontinuation

If we permanently discontinue a prepaid paid service before the end of its paid term, we may provide substitute access, account credit, or a prorated refund, taking account of applicable law and the circumstances. This does not apply to temporary maintenance, removal of individual titles, or suspension caused by a policy violation unless required by law.

10. Contact

Moce AI LLC
Address: 1580 N Logan St, Ste 660 #30327, Denver, CO 80203-1994, United States
Billing support: zluo15838@gmail.com
Cancellation: [CANCELLATION URL]
Website: https://shortdramawave.com/